Terms & Conditions
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
1 WHO WE ARE AND HOW TO CONTACT US
1 WHO WE ARE AND HOW TO CONTACT US
- 1.1 Who we are. We are ALMO Pro – a company incorporated and registered in Egypt.
- 1.2 How to contact us. You can contact us at almopro.com/contact.
- 1.3 How we may contact you.If we have to contact you, we will send an email to the email address you provided to us in your order.
2 PLACING AN ORDER
2 PLACING AN ORDER
- 2.1 How you can place an order. Orders are placed solely through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “place order” button.
- 2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.
- 2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the products you order.
3 OUR RIGHTS TO CANCEL YOUR ORDER
3 OUR RIGHTS TO CANCEL YOUR ORDER
- 3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
- 3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at almopro.com/contact..
- 3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:
- 3.3.1 deal with technical problems or make minor technical changes;
- 3.3.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or
- 3.3.3 make changes to the product as notified by us to you.
4 OUR PRODUCTS
4 OUR PRODUCTS
- 4.1 What we provide. We provide fitness gear, including clothing and accessories.
- 4.2 Descriptions of our products. The pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
- 4.3 Gift cards. You can purchase a gift card (in the form of a digital code) from us in the same way as any of our other products, however:
- 4.3.1 you cannot purchase a gift card using another gift card as payment;
- 4.3.2 gift cards are valid for 1 year from the date of purchase (subject to any longer period under applicable state laws); and.
- 4.3.3 gift cards may only be redeemed on the website from which they were purchased (for example, gift cards purchased from almopro.com can only be redeemed on the almopro.com store EGstore)
5 DELIVERY
5 DELIVERY
- 5.1 Delivery destination. For orders placed on our almorpo.com website, we ship to the Egypt.
- The risk of loss for products purchased from us passes to you upon our delivery to the carrier. Title for products purchased from us transfers to you upon payment for the products.
- 5.3 Delivery Costs All the information about our delivery charges can be found here https://almorpo.com/delivery-information.
- 5.4 Additional charges. Any customs duties or additional charges which apply to your order (if your order is delivered outside of Egypt, for instance) will be your responsibility and are not included in the delivery costs.
- 5.5 When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
- 5.6 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
- 5.7 If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
6 YOUR RIGHTS
Feel Free and Connect With Us
- 6.1 If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to get the product replaced or to be given a refund.
- 6.2 If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:
- 6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
- 6.2.2 we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
- 6.2.3 we have told you that supply of the products may be significantly delayed because of events outside our control;
- 6.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
- 6.2.5 you have a legal right to end the contract because of something we have done wrong.
- 6.3 In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.
7 RETURNS AND REFUNDS
7 RETURNS AND REFUNDS
- 7.1 Tell us you want to end the contract. To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team through our online form at almopro.com/contact, or via any of the other options on our website. Please provide your name, delivery address, order number and email address so we can help you quickly and easily.
- 7.2 Returning products after ending the contract. If you end the contract for any reason after products have been sent to you or you have received them, you must return them to us. The process for returning products to us is set out in our Returns Policy. Visit our Returns Portal at almopro.com/returns, enter the required information (including details of the product(s) you are returning and the reason(s) for the return) and print a returns label. Following this, you should leave the package containing the product(s) you are returning (with the returns label securely attached) at one of the collection points that we identify to you.
- 7.3 How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.
8 OUR RIGHTS TO END THE CONTRACT
8 OUR RIGHTS TO END THE CONTRACT
- 8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- 8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or
- 8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.
- 8.2 Refunds. If we end the contract in the situations set out in clause 8.1, we will refund any money you have paid to us for products we have not provided.
9 PRICE AND PAYMENT
9 PRICE AND PAYMENT
- 9.1 Where to find the price for the product. The price of the product before checkout are exclusive of any applicable Sales Tax. The amount of Sales Tax chargeable will be confirmed at checkout based on your delivery address. We take care to ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you order.
- 9.2 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website at the time when you placed your order.
- 9.3 Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on our website. Offers and promotional discounts cannot be combined with any other offer. Offers and promotional discounts are not valid on previous purchases
- 9.4 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
